Shipping, Returns & Refunds
Shipping
Orders are shipped from Tennessee by UPS or Fed-Ex to locations within the United States generally within two business days of receipt. We ship Monday through Friday. We do ship to residential addresses however, we are not responsible for any items that are lost or stolen after the common carrier (Federal Express or UPS) has confirmed delivery of the items.
In some cases, certain items or sizes may not currently be in stock. If we are unable to fill all or part of the order, we will alert the customer by e-mail. We reserve the right to cancel the order and issue a full refund of the purchase price to the customer if we are unable to fill the order.
We offer UPS Ground (1 to 5 business days depending on distance), UPS Second Day Air (Delivered by the second business day) and UPS Next Day Air (Delivered by the next business day), Fed-Ex Ground (1 to 7 business days depending on distance), Fed-Ex 2 Day (2 business days) and Fed-Ex Standard Overnight (next business day afternoon). All orders of $300.00 or more qualify for free UPS Ground Shipping. When the total amount of the order is $300.00 or more a "Free Shipping" option will appear along with the other shipping options.
Refund, Returns and Cancellation Policies
At Senavera Specialty Products, LLC we want our customers to be fully satisfied with their purchases. As such, we will issue a refund or provide an exchange for any item returned within 14 days of the initial delivery of the item. Returns should be shipped to:
3750 Hacks Cross Rd.Suite 102-219
Memphis, TN 38125
Please include a copy of your invoice with your return shipment and indicate on it whether you would like a refund or exchange. If you are requesting an exchange, please indicate the item number of the exchange items you are requesting.
Upon receipt of the returned item we will issue a refund for the cost of the order less any shipping and handling charges. All refunds will be credited to the account where the order was originally charged.
The buyer will be responsible for the shipping cost of the return unless the product was defective or shipped in error.
We can not accept for return or exchange any item that has been laundered, worn, soiled or altered in any way. All returned items must be sent back in a resalable condition in the original packaging with all item tags attached.
Because orders are generally shipped quickly, all cancellations should be requested via e-mail to customerservice@senavera.com or phoned to 901-756-7854 immediately or as soon as possible, preferably within 12 hours.